Library & Technology Services
IT Helpdesk
Submit a ticket, access official help portals, or call LTS for technical support.
Official St. John Helpdesk Portal
For official ticketing and tracking, open a ticket directly on our dedicated helpdesk system at help.stjohn.edu.et/portal. We aim to respond within 24 hours.
Urgent Call Support
For urgent technical issues during regular school hours, please contact the LTS IT helpdesk directly by telephone.
Need quick answers?
Check our official Knowledge Base for step-by-step guides on password resets, Wi-Fi connection, and software installation before submitting a ticket.
Instant Web Ticket Submission
Facing account lockouts or hardware issues? Fill out the ticket below.